Refund and Return Policy

Last Updated: September 27, 2023

At BabiesCares.shop, we want you to be completely satisfied with your purchase of baby care products. If you have any concerns or need to return a product, please review our Refund and Return Policy below.

1. Refunds a. Eligibility: To be eligible for a refund, your item must be in its original packaging, unused, and in the same condition as when you received it. It must also be returned within 30 days of the purchase date. b. Refund Process: To initiate a refund, please contact our customer support team at Nasim@nybrothersllc.com and provide your order number and a brief explanation of the reason for the return. We will guide you through the return process.c. Refund Method: Refunds will be processed to the original payment method used for the purchase. Please allow up to +1 724 401 1174 business days for the refund to appear in your account. d. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
2. Returns a. Eligibility: We accept returns for items that are damaged, defective, or if you received the wrong product. In such cases, please contact us within 7 days of receiving your order. b. Return Process: To initiate a return, please contact our customer support team at Nasim@nybrothersllc.com and provide your order number and details of the issue. We will guide you through the return process. c. Return Shipping: If the return is due to an error on our part or a defective product, we will provide a prepaid shipping label. If the return is for any other reason, the customer is responsible for return shipping costs. d. Product Inspection: All returned items will be inspected. If the returned product is found to be in an unsellable condition or does not meet the eligibility criteria, we may not be able to issue a refund or replacement.
3. Exchangesa. Eligibility: We accept exchanges for damaged or defective items. If you wish to exchange a product, please contact our customer support team within 7 days of receiving your order. b. Exchange Process: To initiate an exchange, please contact our customer support team at Nasim@nybrothersllc.com and provide your order number and details of the issue. We will guide you through the exchange process. c. Exchange Shipping: We will provide a prepaid shipping label for exchanges due to damage or defect. For other exchanges, the customer is responsible for return shipping costs.
4. Contact Us

If you have any questions or need further assistance regarding refunds, returns, or exchanges, please contact us at:

Email: Nasim@nybrothersllc.com

Address: 1002 North 12th Street Unit C, Harrisburg, PA 17103

BabiesCares.shop

Please ensure you include your order number and a detailed explanation of your issue when contacting us. We are committed to providing excellent customer service and will do our best to assist you with your concerns.

By making a purchase on BabiesCares.shop, you agree to abide by the terms and conditions outlined in this Refund and Return Policy. We reserve the right to update this policy as needed to ensure a fair and transparent shopping experience for our valued customers.